KZK Powder Tech Corp.

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KZK PTC

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SERVICE, SOFTWARE DOWNLOADS & WARRANTIES

  It is very important to notify us about a software or a hardware problem before attempting to fix it on your own. It is our policy to respond to a customer's request immediately. Please provide us with as accurate as possible description of the problem and, after evaluation, we will propose a solution and assist you with the necessary steps to implement it. Please contact us in any of the following ways:

  • send us e-mail to service@kzkptc.com

  • call us at (USA) 443-388-4903
  • write to us using the address below

IN FACTORY SERVICE

  When shipping the PTC for service, make absolutely sure that it is packed in a secure way. Always use the original shipping box if possible. Properly packed, the PTC may be shipped with any commercial shipper such as UPS or FedEx.

  To ship the PTC for service, please follow the steps below.

A. PTC04DM:

This model consists of 3 modules: Testing, Power, and Bulk Powder Tester. The Testing module is attached with 4 screws to the Power module and must be separated before shipping. The Test Die must be removed from the Testing module. For shipping, the modules must be individually wrapped in at least 2 inches (50 cm) thick layer of bubble wrap and put into fitted boxes to prevent internal movements. It is advisable to put those boxes into a bigger shipping box with a cushioning material. Please NOTE that for calibration only the Testing module is needed.

B. PTC04DT & Older Models:

1. For PTC03DT models only: on the computer that drives the PTC, find the main control file PTCCONTR.CON. This must be the file that was last used by the PTC. Please email us (service@kzkptc.com) that file.

2. Remove all items from the Top Compartment of the PTC and unplug all cables. Ship only the PTC.
For PTC03DT models only: if the PTC has a Control Board installed in the computer , please remove the Control Board, pack it appropriately and place it in the Top Compartment.

3. IMPORTANT !!! Enclose the PTC in a plastic bag and seal it with a tape.

4. All recent versions of the PTC have dedicated protection boxes that mount to the side of the PTC. Those boxes fully protect the PTC and allow transportation in all positions. For shipment, the protection box with the PTC must be wrapped in a 50 mm (2 inches) layer of cushioning material and placed inside a larger box (wooden or heavy duty cardboard).
For older units (without the protection box), pack the PTC in a WOODEN BOX, inside dimensions: 400 X 450 X 630 mm (WxDxH). The PTC must stand on at least 50 mm (2 inches) of cushioning material, with all the space around it filled with similar material. You may use soft Styrofoam sheets. The PTC should be immobilized inside the box and it MUST be transported in a VERTICAL position all the time.

5. As an alternative, the PTC may be placed into a cardboard box and STRAPPED securly in a vertical position to a pallet.

C. SHIPPING:

Ship prepaid (DDP - Deliver Duty Paid: transportation and, if applicable, Customs clearing) directly to our company:

  KZK POWDER TECH CORP.
  ATTN: SERVICE DEPT.
  3501 LORD BALTIMORE WAY
  MONKTON MD 21111 USA
  TEL.: 443-388-4903

For international shipments only, on the shipping documents, specify

COUNTRY OF ORIGIN: USA

and write the following message:
=====

ORIGINAL MANUFACTURER: KZK POWDER TECH CORP., MONKTON, MD 21111 USA

POWDER TESTING CENTER - REPAIR SERVICE
This is a small electrical press for industrial powders, shipped to the original USA manufacturer for a repair service. The item will be returned to the owner immediately after the service.
VALUE FOR CUSTOMS PURPOSES ONLY: US$1950.00

=====

Please write exactly as above, do not add any other explanation on the shipping documents.

NOTE: All shipments with declared value GREATER THAN $2000 typically require formal Customs Clearance done by a Customs Broker at an additional cost of around $350.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SOFTWARE DOWNLOADS

The downlods are zip files containing folders with specific files and instructions.

1. Installation files for Model PTC04DM:
- main PTC04DM program, new installation
- USB Drivers installation for PTC operation
- PTC04DM Update, updated PTC04DM.exe and new help file
- User Manual and referenced articles - please send request to info@kzkptc.com.

2. Installation files for Model PTC04DT:
- main PTC04DT program, new installation
- USB Drivers installation for PTC operation
- PTC04DT Update, updated PTC04DT.exe and new help file
- User Manual and referenced articles - please send request to info@kzkptc.com.

3 All installation files for Model PTC03DTdax, hardware versions 18 and above.
NOTE: This installation has not been verified for MS Windows higher than XP.

4. All installation files for Model PTC03DTver1, hardware versions up to 17.
NOTE: This installation has not been verified for MS Windows higher than XP.

 
EQUIPMENT WARRANTY CLAUSE

KZK POWDER TECH CORP. ("KZK") warrants to the original Purchaser for the duration of the WARRANTY PERIOD, as specified in the sale contract, that the equipment offered or soled hereunder is free from defects in material and workmanship at the time of shipment.

The WARRANTY PERIOD extends for the time period as specified in the sale contract from the day of shipment and is based on a single shift equipment use. The parts and components of the equipment covered by the WARRANTY are as listed in the sale contract.

KZK will replace or repair at its expense at KZK's facility the equipment or components which are covered by the WARRANTY and which KZK's examination discloses to be defective in material or workmanship within the WARRANTY PERIOD, provided:

1. PURCHASER has retained ownership and custody thereof throughout the WARRANTY PERIOD.

2. The defects were not, in KZK's opinion, caused by accident, misuse, abuse, or neglect.

3. PURCHASER notifies KZK of the nature of the defect, in writing and with reasonable precision.

4. PURCHASER preserves the defective equipment and returns it to KZK, freight prepaid, securely packed to avoid damage in transit. Exceptions, if any, to this point are specified in the sale contract.

5. PURCHASER does not alter or attempt to repair any such equipment or components without KZK's prior written authorization. ANY VIOLATIONS OF THIS CONDITION BY PURCHASER VOIDS KZK'S WARRANTY.

Limitations: No Warranties, statutory, expressed or implied, other than those expressly set forth in this WARRANTY CLAUSE, shall apply to equipment and components sold by KZK hereunder, and no waiver, alteration, or modification of the foregoing Warranties shall be valid, unless made in writing and signed by an Officer of KZK, their liability arising out of supplying the equipment sold hereunder or its use, whether on warranties or otherwise, is expressly limited to replacing or repairing any defecting equipment or components, and upon expiration of the WARRANTY PERIOD, all such liability shall terminate. In no event shall KZK be liable for loss of anticipated profit, loss of production, non-operation or increased expense of operation of other circumstances shall KZK's liability exceed the invoice amount of goods shipped.

SOFTWARE

  It is our current practice to provide all of our customers with free updates/upgrades of the basic driving programs for equipment purchased from us. When a new update/upgrade is available, a note will be posted on our News & Updates page with the relevant details. We will also send e-mail notes to customers that registered for that service. If you wish to be on our notification list, please sent us e-mail with your name and address.

COMPUTER SOFTWARE LICENSE AGREEMENT

  Subject to the provisions contained herein, KZK Powder Tech Corp. ("KZK") hereby grants you a non-exclusive license to use its proprietary computer software product contained in this package ("Software").

SOFTWARE & DOCUMENTATION. KZK shall furnish the Software to you on floppy disks in machine-readable executable form and provide with the Software KZK's standard user's manual ("Documentation") containing instructions for operation and use of the Software.

LICENSE TERMS. The term of this license commences upon delivery of the Software to you and is perpetual unless earlier terminated upon default by one of the parties or as otherwise set forth herein. The Software can be reinstalled using the original floppy disks with the Software.

TITLE. Title, and ownership rights, and intellectual property rights in and to the Software and Documentation shall remain in KZK. The Software is provided for your own use under this license. This license does not include the right to sublicense. You acknowledge that the Software source code remains a confidential trade secret of KZK and therefore you agree not to attempt to decipher or decompile the Software or develop a source code for the Software or knowingly allow others to do so.

UPDATES. This license does not grant you any rights , license, or interests in any improvements, modifications, enhancements, or updates to the Software and Documentation. Updates, if available, may be obtained at KZK's then current applicable rates, charges and terms. This license automatically extends to all updates supplied to you by KZK.

WARRANTY. KZK warrants that for a period of one year from the date you purchased a license to it, the Software, if operated as directed, will substantially achieve the functionality described in the Documentation. KZK does not warrant, however, that your use of the Software will be uninterrupted or that the operation of the Software will be error-free. KZK also warrants that the floppy disks containing the Software, if provided by KZK, are free from defects in material and workmanship and will so remain for the period of one year from the date you purchased a license to it. During the one year period, KZK warrants that the disks and binders contain a complete copy of the indicated version of the Software and Documentation, respectively. KZK's sole and exclusive obligation and liability for any breach of this warranty shall be to replace your defective disks or Documentation. Replaced Software and Documentation shall be covered by this limited warranty for the period remaining under the warranty that covered the original Software and Documentation. Only if you inform KZK of your problems with the Software or Documentation during the applicable warranty period will KZK be obligated to honor this warranty. You must contact KZK by e-mail, fax, telephone or by letter to inform KZK of your problem. This above is a limited warranty and it is the only warranty made by KZK. KZK makes no other expressed or implied warranty and expressly disclaims all warranties of merchantability and fitness for a particular purpose. No KZK dealer, agent, or employee is authorized to make any modifications, extensions, or additions to this warranty. If any modifications are made to the Software or Documentation by you during the warranty period; if the disks or binder are subject to accident, abuse, or improper use; or if you violate the terms of this Agreement, then this warranty shall immediately be terminated.

RESTRICTED USE. The Software and Documentation shall be used exclusively by you and your qualified employees and consultants only when it resides on your computer. An employee or consultant is qualified only if he or she has executed an agreement or else is otherwise bound to abide by the restrictions imposed upon you herein under "Title" and "Restricted Use". You shall not allow others to use or have access to the Software and Documentation, either directly or indirectly, when loading on the computer. KZK hereby consents to your making backup or archival copies of the Software and Documentation and all such copies shall be subject to this Agreement. Any copies must contain all of KZK's notices of copyrights, trademarks, other proprietary rights, warranties, and liability limitations. You may not modify the Software or Documentation or make derivative or compilation works of them.

SUPPORT AND TRAINING. Telephone support and on-site training, if available, shall be provided at KZK's standard rates, charges and terms then in effect.

LIMITATION OF LIABILITY. Your soul and exclusive remedies for any damage or loss in any way connected with the Software or Documentation, whether by KZK's breach of any express or implied warranty, negligence, or any breach of any other duty, shall be replacement of the Software or Documentation. Under no circumstances and under no legal theory, tort, contract, or otherwise, shall KZK be liable to you or any other person for any special, incidental, or consequential damages of any character including, without limitation, damages for loss of good will, work stoppage, computer failure or malfunction, or any and all commercial damages.

TERMINATION. Your obligation to protect the confidentiality of the Software and Documentation shall survive any termination of this Agreement.

MISCELLANEOUS. This Agreement represents the complete and exclusive statement of the agreement concerning this license between the parties. This Agreement shall be governed by and construed under Maryland law as such law applies to agreements between Maryland residents entered into and to be performed entirely within Maryland except as required by U.S. Government rules and regulations to be governed by Federal law.

 

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